Refund and Cancellation Policy

This policy explains how subscription cancellations and refunds work for DonatorHive Organization accounts. This policy applies to DonatorHive subscription fees only — it does not apply to donations made to Organizations through the platform (see Section 4 below).

1. Subscription Cancellation

You may cancel your DonatorHive subscription at any time from your account settings. When you cancel:

• Your subscription remains active through the end of the current billing period you’ve already paid for
• You will not be charged again after cancellation
• Access to the platform, including donor records and donation pages, ends at the close of the current billing period
• You may export your donor data before your access ends; instructions are available in your account settings or by contacting support@trydonatorhive.com

2. Refunds

Refunds are available only within the first 30 days of a subscription. If you are not satisfied with DonatorHive within your first 30 days as a subscriber, contact support@trydonatorhive.com to request a refund of that period’s subscription fee.

No refunds are issued after 30 days from the start of a billing period. Once a subscription has been active for more than 30 days, that period’s payment is final and non-refundable, including in cases of early cancellation, non-use, or dissatisfaction with the platform.

This 30-day policy applies to each new customer’s first subscription period. It does not apply to subsequent renewal charges, which are non-refundable once the 30-day window from the original signup date has passed.

3. Billing Errors

If you believe you were charged in error (for example, charged twice for the same period, or charged after you canceled), contact support@trydonatorhive.com within 30 days of the disputed charge. We will investigate and issue a correction or refund if a billing error is confirmed.

4. Donations Made Through DonatorHive

DonatorHive is a technology platform only. Donations made by Donors to an Organization through a DonatorHive-hosted donation page are a transaction between the Donor and the Organization, processed through Stripe. DonatorHive does not hold donated funds and cannot independently issue donation refunds.

Any request for a donation refund must be directed to the Organization that received the donation. Organizations are responsible for setting and communicating their own donation refund practices to their donors, and for processing any approved refund through their own Stripe dashboard.

5. Account Suspension or Termination by DonatorHive

If DonatorHive suspends or terminates an account for violation of the Terms of Service, the Organization is not entitled to a refund for the remainder of the current billing period.

6. Contact

Questions about billing, cancellation, or refunds can be sent to:

Email: support@trydonatorhive.com